Frequently Asked Questions.
If you have a question about the ordering process, designing a customised cake, delivery or payment, please view the frequently asked questions and answers below.
If your question has not been answered, please contact me on email@example.com or via the contact page.
Ordering a Cake
Customising a cake
Cancellations and Complaints
What is the process for ordering a cake from Whisk Cakes?
- Firstly, contact me either by email, firstname.lastname@example.org or the Contact Us page to tell us exactly what you desire for your event and to ensure that I am available for the date of your event.
- I will then converse about flavour and design to develop a unique cake that is exactly what you have in mind. Photographs or sketches, or ideas that you have are a huge help at this stage. Google Image ideas are fine for inspiration.
- Next, a quote will be sent to you (usually by email) to make sure that I have all of the details correct. I require that you contact me and agree to the quote within 4 days to provisionally hold the date.
- I will then send you an invoice with the confirmed details and pricing. I then require a 50% deposit within 7 days to guarantee the date for your cake and book everything in.
- Unfortunately, if I do not hear from you within 4 business days after receiving the quote, or the deposit amount is not paid within 7 days after the invoice sent, I cannot guarantee that your desired date will still be available.
- Please note that only two cakes are booked for one day so that I can give the time and attention that each client and cake deserves. Due to this reason, I get booked up quickly, so please book with as much notice as possible to save your date.
How do I get a quote for a cake I want?
Either go to the Contact Us page and fill out a form or email me at email@example.com.
Please provide as much detail as possible including event date and location, how many the cake needs to serve and, if possible, examples or ideas of designs that you like. Quotes are valid for 4 business days after the quote date as they are date specific and cannot hold any particular date until the deposit has been paid.
How much notice do you need for a cake?
I recommend that you order your cake with as much notice as possible, both for your convenience, to avoid disappointment and that we can discuss your needs in full so that you get exactly what you want.
For wedding cakes, I appreciate confirmation of your booking three or more months before your event.
However, I do get booked up far in advance. Please contact me as soon as you know your event date to ensure that I can make your cake.
Do you need a deposit to confirm my order?
A deposit of 50% of the order total is required within 7 business days from the quote date. Your order is not confirmed until this deposit has been received. This is required due to buying the fresh ingredients needed to make your cake and intricate work that may need to be planned for in advance. I accept bank transfers and cash by arrangement only.
I have seen a cake design that I like, can you make one like it for me?
If you have seen a cake or come up with a design of a cake that you would like, we can work together to design something that is totally individual to you. If you can provide a basic sketch or photograph inspiration of what you are after, we can discuss all of the elements to create a beautiful and unique cake that you have designed.
I'd like to discuss my cake with you in person, is this possible?
Of course. Please email me at firstname.lastname@example.org or visit our contact us page to arrange an appointment.
What flavour cakes do you make?
Please refer to the cake flavours page.
What size are your servings of cake?
I have two serving sizes to choose from, either a dessert portion which is 2"x 1"x 4" tall (5cm x 2.5cm x 10cm tall) or a coffee/finger portion which is 1"x 1"x 4" tall (2.5cm x 2.5cm x 10cm tall). Extended cakes have slightly different serving portions. Please contact me for more details.
If you are serving other desserts at your reception or party, we recommend that you choose a coffee/finger size portion.
I can also do extended height tiers, which are 6" tall (15cm)
I am currently working on providing a diagram for this question to demonstrate our serving sizes.
Can you cater for allergies and dietary needs?
Yes, I can! I can use recipes that cater for vegan, vegetarian, dairy-free, egg-free or gluten-free diets. I can also source ingredients that are nut and wheat safe. Although I take the utmost care when creating cakes for specialist diets, my kitchen also uses ingredients that are NOT vegan, nut or gluten-free, so we cannot guarantee that our products are totally allergen-free. If the person you are ordering the cake for is coeliac. You make need to source a specialist gluten free only baker for this
Can you deliver my cake to the venue & set it up before the event?
Yes, I can. I offer free delivery within 5km of my premises in Grovedale. Beyond that delivery is $1 per km round trip.
For delivery to venues, a contact at the venue including a name and contact number is required as well as an arranged delivery time with the venue.
On some occasions, a cool room or fridge is required at the venue to preserve ganached or buttercreamed cakes.
Can I pick up my cake from you?
Of course. I would be happy to arrange this with you and discuss the best way to transport it.
Please note that once you take possession of the cake, it is your responsibility and refunds will not be made if it becomes damaged.
Here are some tips to ensure your cake remains as lovely as when you collected it.
Always hold the cake box from the bottom only
I don't recommend that you carry the cake on a passenger's lap. It is best on the floor of the car or in the boot on a flat surface
Not recommended to put it on the car seat as seats are generally sloping.
Please drive carefully. Bumps and sharp corners may cause your cake or decorations to shift.
In warmer months your vehicle should be fully cooled with air-con on high. In cooler months do not use the heater while transporting. Heat and warm weather and cakes do not mix well.
Cakes should be stored in a cool place preferably a cool room and brought to room temperature before serving.
On a day where the temperature is above 20 degrees centigrade the cake should not be displayed outdoors.
How much do your cakes start from?
At Whisk Cakes, every cake is handmade to order to provide our clients with exactly what they want for their event. Cakes are priced according to design; therefore, a simple cake is less expensive than a more detailed cake. Please contact me to get a quote for your desired design.
How can I pay for my order?
I accept payment by bank transfer or cash by arrangement only. The 50% holding deposit still stands for Cash Payments, and You must pay 100% of the invoice amount 14 days before the date of the event. I will not accept cash on delivery or collection.
How much time do I have to pay the full balance of my order?
The full balance must be paid 14 days before the event. In the case of the balance not being settled, all monies already paid will be forfeited, and the date may be open for other clients' orders.
Any order placed within 10 days of the event date must pay the full amount when ordering.
Why are custom cakes more expensive than shop-bought or supermarket cakes?
Shops and supermarkets are able to purchase ingredients and ready-made cakes at an extremely low price due to the bulk quantities they can order. Cakes purchased this way are usually 'off the shelf', and you cannot change the decoration and flavour to suit the customer. These cakes are made in a factory by the thousands and often by big corporations. Often the ingredients list on these products is long and preservatives and 'E' numbers are added to ensure continuity in the mass amount of products they make.
When you order a cake from a small business such as Whisk Cakes, the ingredients I use are fresh, they can be sourced and are of a high quality. I use no preservatives in my products. The decoration, flavour and design of the cake created to your specific requirements and the cakes are handmade by me in my insured and council registered kitchen.
What happens if I need to cancel my cake?
If you wish to cancel your order with Whisk Cakes for any reason, you will receive a refund of the entire cake price, less the deposit. If you have only paid the 50% desposit you will forfeit this amount. If you cancel a cake 14 or less days before the event date, you will forfeit all monies paid.
What happens if I'm not satisfied with my cake?
Your satisfaction is of the highest importance to me at Whisk Cakes. If the cake you purchased does not meet your expectations for any reason, I would like to know about it. Please contact me and return at least 75% of the cake within 24 hours so that I can discuss your concerns and look at ways that I can rectify the situation. Refunds will not be considered for cakes that are not transported or stored correctly (please see FAQ 12) after the cake has been delivered or collected from Whisk Cakes.
What happens if I need to contact someone from Whisk Cakes after hours?
If you have an after-hours cake emergency (hopefully not!) please call 0407 796 960. Please leave a clear and concise message and I will endeavour to return your call as soon as possible.